Frequently Asked Questions

Does your sales team work off commission?

No. Our Sales Team is available to help answer any questions you may have while shopping our products.

All members of our Sales Team can be reached during business hours; over the PHONE, on our online WEB CHAT, Via WHATS APP or in person at our Plantation Florida Showroom.

 

What payment options are available?

We accept Visa, Mastercard, American Express, Discover, Cashiers Checks, Money Wires and Money Transfers.

 

Do you sell used or refurbished products?

No, we only sell new furniture. We are a reseller of manufacturers.

  

Do you have any showrooms other than Plantation, Florida?

Currently, our only showroom is in Hollywood, Florida.

 

Are all items shown on the website instore?

Not all items are displayed in our showroom. Many items are shown online only. Please call to verify if the item you're interested in is displayed in the showroom

  

Do I have to pay sales tax for export items?

No, exported items are not charged a sales tax fee.

All purchases made by residents of the state of Florida are required to pay Florida sales tax.

  

Can I pick up my order instead of having it shipped?

Yes! In fact we encourage local buyers who are able, to pick up their order at our warehouse. Depending on the size of the order, customers often use a pickup truck or rent a U-Haul style vehicle with a covered area in case of inclement weather. Ask a sales person about scheduling for pickup.

 

Can I get a refund after purchasing?

1a. You may receive a total refund of any monies for furnishings purchased online or in store, only if you cancel the sale within 48 hours of the date of purchase. If you charge your purchase, we will credit your charge account. All other refunds will be made by check and mailed from our main office. If you do not cancel the sale within 48 hours, a store credit will be issued and a 20% restocking fee will be charged where applicable. 

1b. We are pleased to offer a 15 Day Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it to our warehouse for a store credit within 30 days of delivery in the original condition and packaging. A store credit will be issued and a 20% restocking fee will be applied. Special orders cannot be returned or refunded.

1c. All export items are non-refundable.

1d. If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be cancelled.

 

 How is my furniture delivered?

Your furniture is delivered from our truck to the inside of your home. Merchandise is delivered in factory-packed cartons. Partial assembly may be required by the purchaser. All merchandise comes with instructions, necessary hardware and tools. Furniture assembly is not included in delivery cost and must be requested at time of purchase, a separate assembly fee will apply.

 

Are there discounts for ordering multiple items?

Yes, we are happy to apply discounts to multiple item orders. Just share with us the items you would like and a sales manager can assist you on finalizing your order.

 

Do I get a discount as a repeat customer?

Yes, all returning customers are eligible for a discount. Please be sure to ask your sales representative when making your next purchase.

 

How soon will I get my items?

We deliver IN-STOCK items within an estimated 7-10 business days locally in South Florida.

For EXPORT CUSTOMERS we deliver to the shipping company of your choice within an estimated 7-10 business days after items are consolidated. *Shipping port to port depends on the shippers schedule and the Island you're located in. *If you do not have a shipper we can refer you to a few.

 *Delivery times can vary due to unexpected delays with item availability, weather, and 3rd party logistics.  

 

Can I get my items sooner?

Yes, some items are in stock and ready for delivery right away. Contact us today and we can give you an estimate for the soonest delivery.

 

How are items delivered for export?

Items are delivered to your shipper, packed ready for export. Items are packed directly from the manufacturer and ready for shipping.

Although some items are flat packed – most items are packed semi-assembled. Contact us today for specifications on the items you’re interested in.

 

Do you deliver to home of export customers?

We deliver to the shipper of your choice. Some shipping companies offer delivery to your home. Please contact us today for assistance if needed.

 

What if export items are damaged?

We do our best to be sure all items are ready for delivery. We check items for quality assurance. Customers should always be sure to GET SHIPPING INSURANCE – if something is damaged during shipping your shipper may reimburse or replace your items. If there is a manufacture’s defect we work with the manufacturer to replace or fix your item. Miami Direct will not be held liable for any additional shipping charges that may apply.

 

How much is export shipping?

Shipping varies – shipping companies charge by weight, volume size and season. Contact us today for a shipping quote.

 

What is your furniture made of?

Most of our furniture is made of Solid Wood, Hard Woods, Various Fabrics and Manufacturers.

Please let us know what items you’re interested in and we can get information specific materials and share it with you.